Help and FAQs

What's coming with the new SMPTE website?

SMPTE is launching a new website, membership database and business system. This new system will enable SMPTE to enable better communications to its members as well as offer improved services. Access to critical information will be easier and updates to content will be more frequent. The new system will also enable the Society to provide better and more targeted outreach. Look for a second phase of updates in October when the SMPTE Digital Library (SDL) will come online. The SDL will provide desktop access with integrated full-text search of the Society’s intellectual property including journal articles, standards and conference papers. Stay Tuned!

How do I use the SMPTE store to renew?

We’ve made lots of changes on smpte.org in the past months which will change the way you renew your membership and purchase subscriptions and products.  

Here’s a guide to make your online experience with SMPTE easier.

The SMPTE Store

All purchases, including membership purchases, renewals, standards participation, individual library subscriptions, test materials, donations, print journals and merchandise now will go through the SMPTE store.  The store makes it possible to purchase everything in one transaction, and will also prorate your subscription purchases. 

How do I renew my individual membership?

Go to smpte.org, and log in by clicking on My Account.  Once you are logged in, click on “Store” from the left hand column of the My Account page, or above in the header.  Once in the store, choose Individual membership.  Choose the level of membership that you wish to renew.  (You can upgrade your membership at this time by choosing another level.)  Add the membership to your cart.   The cart will appear at the bottom of the left hand column of the page.  If you wish to add a library subscription, test materials, standards participation, etc., just choose those store categories from the upper left hand column of that page.    Add those products to the cart.  When you are ready to check out, click on “checkout”, right under your cart.   Once on the payment page, your address information should be prefilled – just add your payment information.  Once you have paid, an order will appear on your My Account page in the right hand column with your membership information. 

How do I renew or purchase an Institutional/Sustaining membership?

If you are the primary contact on the account, Go to smpte.org, and log in by clicking on My Account.  Once you are logged in, click on “Store” from the left hand column of the My Account page, or above in the header.  Once in the store, choose Sustaining membership.  Choose the level of membership that you wish to renew.  (You can upgrade your membership at this time by choosing another level.)  Add the membership to your cart.   The cart will appear at the bottom of the left hand column of the page. 

You will notice that there is a list of your complimentary members in the left hand column of the My Account page.  If you wish to change or update that list, contact membership@smpte.org

If you wish to, purchase merchandise, test materials or add a donation, just click on “store” from the upper header, choose the categories you wish and add those products to the cart. 

When you are ready to check out, click on “checkout”, right under your cart.   Once on the payment page, your address information should be prefilled – just add your payment information.  Once you have paid, an order will appear on your My Account page in the right hand column with your membership information. 

How can I purchase an Institutional subscription to the SMPTE Digital Library?

Please note that Institutional subscriptions to the SMPTE Library are handled through IEEE.  For subscription information email onlinesupport@ieee.org

How do I get a receipt?

Once you purchase products or renew your membership, you should receive an emailed receipt.  If you do not receive the receipt, or need to reprint it, you can get it from the Account page.  Here’s how.  Log in to smpte.org.  On the My Account page, look for “My Orders” in the right hand column of that page.  Click on the ID number of the order for any completed order.   You will see the payment information on that page, and a tab for a printable invoice. 

If your accounting department has different invoice or receipt requirements, or if you renewed by phone or at a show, contact membership@smpte.org for a receipt. 

Who do I contact for any customer service issues?

For problems with the store itself, membership purchases, subscriptions and Standards participation, contact membership@smpte.org.   For any questions about receipt of test materials or merchandise, contact admin@smpte.org

How do I access the SMPTE Digital Library

I’m an individual member.  How do I access the SMPTE Digital Library? 

The Digital Library is now housed on the IEEE Xplore platform.   In order for individual members to access the library – including the Journal, Standards and Conference papers, you must link your SMPTE account to an IEEE account, either your existing account or a new account.   To link your account, log into smpte.org, click on the link in the right hand column of the My Account page, and follow the instructions.  For a pdf of the linking instructions, click here

If you have problems with the linking, please email membership@smpte.org.

SMPTE Digital Library access for Institutional members

Visit www.ieee.org/ieeexplore. If you have been set up with IP authentication, you can seamlessly access your subscription via IEEE Xplore.  If you need to reset your IP addresses contact onlinesupport@ieee.org.  For a video showing how to access Xplore, click here.

IEEE will be contacting you regarding your Digital Library renewal as well. 

 

How do I access smpte.org for the first time?

With the new membership database and business system, the previous passwords were not carried over. All members must create a new password in order to log in. This is an easy task to do. Follow these steps:

  1. Click here
  2. Enter your primary email address from your current SMPTE account
  3. Click the "Submit" button
  4. You will receive a message with a link at the email address provided.  Check your spam/junk mail if you do not receive the email within 15 minutes
  5. Click the link in the email
  6. Once on the new screen, create and confirm a new password.  You may create a new password that matches your password in the old system, if you wish.
  7. Click the "Submit" button
  8. You will then be authenticated in the new system

From this point onward, you will be able to login using your new credentials.

Click here for screenshots of this process

I am the primary contact for a SMPTE Sustaining Member account, how do I access the new site?

Same as with individuals, the primary contact must create a new password in order to log in. This is an easy task to do. Follow these steps:

  1. Click here
  2. Enter your primary email address from your current SMPTE account
  3. Click the "Submit" button
  4. You will receive a message with a link at the email address provided.  Check your spam/junk mail if you do not receive the email within 15 minutes
  5. Click the link in the email
  6. Once on the new screen, create and confirm a new password.  You may create a new password that matches your password in the old system, if you wish.
  7. Click the "Submit" button
  8. You will then be authenticated in the new system

From this point onward, you will be able to login using your new credentials.

How do I login to the new site if I am a Standards Community member?

With the advent of a new membership database and business system, all members must create a new password in order to access the Standards Community Workspace. This is an easy task to do. Follow these steps:

  1. Click here
  2. Enter your primary email address from your current SMPTE account
  3. Click the "Submit" button
  4. You will receive a message with a link at the email address provided.  Check your spam/junk mail if you do not receive the email within 15 minutes
  5. Click the link in the email
  6. Once on the new screen, create and confirm a new password.  You may create a new password that matches your password in the old system, if you wish.
  7. Click the "Submit" button
  8. You will then be authenticated in the new system

Once you have changed your password, you will be able to enter the Standards Community Workspace using your new credentials. Follow these steps:

  1. Click on the Standards link from the top navigation bar at smpte.org
  2. Select “Login to the Standards Community”
  3. Enter your email and (newly created) password
  4. Click Login
  5. Join the General Standards community (under Roster)
  6. Click on the dropdown menu of groups, and join the specific Standards groups that you wish to participate in.  Note: You must always join the parent group before you join a subgroup.

How do I login to Workspace Groups if I am a member of the Board of Governors/ExCom/Sections/Revisions Committee/Board of Editors/etc?

With the advent of a new membership database and business system, all members must create a new password in order to access your Groups in the Kavi Workspace. This is an easy task to do. Follow these steps:

  1. Click here
  2. Enter your primary email address from your current SMPTE account
  3. Click the "Submit" button
  4. You will receive a message with a link at the email address provided.  Check your spam/junk mail if you do not receive the email within 15 minutes
  5. Click the link in the email
  6. Once on the new screen, create and confirm a new password.  You may create a new password that matches your password in the old system, if you wish.
  7. Click the "Submit" button
  8. You will then be authenticated in the new system

Once you have created your new password, you will be able to access your Groups in the Kavi Workspace using your new credentials. Follow these steps:

  1. Click on the Standards link from the top navigation bar
  2. Select “Login to the Standards Community”
  3. Enter your email and (newly created) password
  4. Click Login
  5. Select the Group you wish to access

It appears that more content is available to me. Is that true?

The new website design enables us to push more relevant content closer to where the user is likely to need it. This way, site users will find it easier to navigate and locate content. We also improved navigation to enable non-members to find information and encourage them to join to gain access to member-only content.

What are my member benefits for accessing content on the new site?

SMPTE members benefit from access to journal articles and live and archival webinar content. Members at subscribing institutions will also have access to standards. In the future all of this content as well as papers presented at SMPTE conferences will be available to members at no charge or at discounted rates.

I forgot my login credentials (username and password), or I want to change my password. What should I do?

Follow these steps to reset your password:

  1. Click here
  2. Enter your primary email address from your current SMPTE account
  3. Click the "Submit" button
  4. You will receive a message at the email address provided.  Check your spam/junk mail if you do not receive the email within 15 minutes
  5. Click the link in the email
  6. Once on the new screen, create and confirm a new password.  You may create a new password that matches your password in the old system, if you wish.
  7. Click the "Submit" button
  8. You will then be authenticated in the new system with your new password

I’m frustrated and just need help!

Send us an email, detailing the problems you are encountering, including the following information:

  • Browser type and version
  • URL of the page in question
  • Description of the problem

Email this to help@mail.smpte.org and we will return with assistance.

If you are having trouble with your membership, please contact membership@smpte.org.

As a Section Leader or Manager, I want to access my Section’s site to provide content on upcoming events. What do I do?

When the transition is complete you will receive documentation and web-based training to manage your Section pages on Drupal. This will happen after the migration, date to be determined. In the meantime, we are here to help you with anything that you need. Contact Roberta Gorman and she will make sure that your questions are answered.

If your pages are not currently hosted by SMPTE, nothing will change at this time. We will continue to link to your site as we do now, your members will see no change, and your webmaster can continue to maintain your site throughout the transition.  Later this year we will ask you to migrate to a SMPTE-hosted platform and offer training to you on creation and maintenance of your site.

I am a Section Leader, and I need to send an email about a Section meeting? How do I do that?

Your existing mailing lists will be available to you through August 2. Instructions and documentation for mailing lists on the new system will be made available shortly, and staff will be here to help with any transition issues. Contact Roberta at rgorman@smpte.org, and she will make sure that your questions are answered until then.