Case Western University
IT Engineer 3 (Audio-Visual Engineer)
Case Main Campus
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Working under limited supervision, develop, design, implement, report on and maintain proper operation of core audio-video system infrastructure, including, but not limited to, video display equipment and systems for live studio environments, post-production, streaming media server application environments, videoconferencing endpoints and core infrastructure, technology enhanced classrooms/meeting rooms, and campus CATV system with a focus on the Case Western Reserve University- Cleveland Clinic Foundation Health Education Campus and the CWRU Dental Clinic. The fast-paced, service-oriented environment of MediaVision necessitates the need to be able to work hands-on as well as part of a team. The scope of services provided will be constantly changing and widening, requiring continual growth and learning both technically and procedurally. The engineer will use competency in the areas of video storage, video network engineering, digital content management, and video streaming technologies. Helps to coordinate receipt/transmission of all satellite and fiber line programs, and serves as lead video engineer for selected university special events. Will act as a liaison between external contractors and the university during the installation of AV equipment and systems. Responsible for working with and having a great deal of familiarity with several disciplines (including mechanical, acoustical, general construction and electrical trades) for resolving problems during building construction, renovation or AV equipment or system installation. The position will play a key role in the specification, identification, acquisition, integration and operation of audio visual equipment and systems.
Oversee the engineering, design, implementation and deployment of core audio-video system infrastructure. Manage new construction and building renovation as it relates to AV equipment system installation and infrastructure design, including technical consulting on acoustics, AC power, HVAC systems and room layout. Act as project leader or project manager for construction related issues during equipment and system installation. Engage with senior colleagues on advanced project activities. Manage equipment or system installation from initial contact with the client to monitoring construction and making field changes to the design, through construction completion and system activation. Perform engineering oversight, diagnosis and correction of faults and handling of problems related to the use and operation of campus media equipment and systems. (25%)
Develop, implement, operate and maintain video and multimedia equipment and various systems installations including sound reinforcement, audio distribution, audio production, video projection, video distribution, video production, video duplication, video teleconferencing, audio conferencing, cable television, satellite downlinks, multimedia presentation facilities, distance learning classrooms, streaming media systems and off-campus telecommunications equipment. (10%)
Provide day-to-day guidance, training and direction for staff (including project team members, part-time and student employees). Regularly assign and review work, report on the status of work to management. (10%)
Responsible for the specification, maintenance and operation of video rich media systems including, but not limited to, video storage, video network engineering, digital content management, and video streaming technologies. (8%)
Serve as the subject matter expert on high-profile assignments by providing technical leadership and providing regular reports on project status and outcomes. Provide a knowledge base for the entire production team in the areas of creative direction, emerging technology platforms, guidance on troubleshooting and process control (6%)
Provide technical and operational training of part-time and student employees who may be employed to assist in running the daily functions of MediaVision. (6%)
Manage aspects of production control, studio and master control, edit suites, audio mastering suite, and other studio facilities including conference, program production training needs, dubs, and recording; participates in hardware evaluation, use and procurement. Locate and obtain programs from other sources when equipment fails or problems prevent recording of programs from satellite; notify all affected personnel of system changes. (6%)
Formulate and recommend processes regarding system features, etc., includes undertaking activities to identify facts and develop ideas, designs or processes, preparation of progress reports to supervisors and senior management, etc. Coordinate and monitor their implementation and provide feedback to management with regard to problems, which affect the operation and/or customer service objectives. (6%)
Perform and supervise the setup of audio/visual equipment at special events such as conferences, meetings, and commencement. Perform special event site surveys to determine equipment needs and optimal installation and setup requirements. (6%)
Provide production services including broadcast image production services, CD ROM and DVD and/or multimedia services, online services and video conferencing, microwave scheduling, satellite scheduling (uplink/downlink) and stock video inventory; solicits clients and contracts for non-broadcast services; assists in the evaluation of project proposals and contract negotiations; supervises and trains classified and contract staff; assigns and schedules equipment, resources, and personnel; coordinates and maintains agency microwave, satellite and telecommunications schedule. (4%)
Responsible for making sure that all technical aspects of a production are carried out in a timely fashion. This includes coordinating the set design, lighting and set construction, and handling any technical details needed during performances. Scheduling meetings, set building and put-in are the main tasks. (4%)
Provide technical advice and guidance to the Production Manager on systems status, support and research and development. Lead workflow development and production streamlining. This may include the drafting of workflow templates and custom workflow activities to communicate the best practice with clients on high profile productions. Gather metrics and make suggestions for improvements. (4%)
Coordinate the design and installation of current and future systems including equipment upgrades. Identify needs, evaluate, assess and oversee the acquisition and installation of new technologies and equipment utilized in AV, video production and post-production. (3%)
Manage and maintain all forms of documentation pertaining to equipment, systems, new construction and renovation of buildings including product brochures, user manuals, CAD drawings and system drawings (design and as-built). (2%)
Provide consultation with university administration, faculty, staff, meeting planners and students to discuss and coordinate upcoming needs for productions, meetings or other special events which will be held in campus & HEC facilities. (2%)
Assist in development of annual production and business plans, including capital item recommendations. (2%)
Research and provide recommendations on production efficiency and provide recommendations on improvements to increase the production and post-production quality. (2%)
Department: Interact with MediaVision staff, [U]Tech Help Desk staff and senior managers within [U]Tech on a daily basis for the purpose of project related interactions, service coordination, issue resolution, etc) . Interact with others within [U]Tech on a daily to weekly basis for the purpose of project related interactions, service coordination, issue resolution, etc. Interact with HEC Faculty, staff on a daily basis for the purpose of training, gathering pedagogical requirements and issue resolution.
University: Interact with clients in support of projects and services on a daily basis for the purpose of training, gathering pedagogical requirements and issue resolution.
External: Daily contact with software and hardware vendors for the purpose product research, issue resolution etc. Monthly contact with A/V vendors to investigate and evaluate new a/v technology, create strategic partnerships. Contact with external contractors for the purpose of negotiating contracts, project management. Contact with external clients to communicate MediaVision services, negotiate contracts.
Students: Daily contact with students as employees and clients for the purpose of training, gathering pedagogical requirements, issue resolution.
Supervise contractors, free-lance operators, part-time videographers and/or students as assigned.
Experience: 3 to 5 years of experience in the design, troubleshooting, installation and operation of audio, video, audio-visual, telecommunications, videoconferencing, control systems and computer equipment.
Education/Licensing: Bachelor's degree. Prefer in the area of television/radio production engineering, electronic engineering technology, engineering or other related discipline. Must possess a valid State of Ohio driver's license. Infocomm International CTS, CTS-D, CTS-I preferred.
Ability to work with a complex set of standards, procedures and terminology.
Must have a high degree of computer literacy.
Strong working knowledge of AV & audio-video production & post production theories, practices, protocols and procedures; including but not limited to data projection equipment, measuring/testing equipment, videoconferencing, streaming video, video routing, metadata indexing and encoding.
Understanding of basic networking and telephony principles.
Excellent interpersonal communications skills, both oral and written. This position requires communication extensively with internal and external clients, contractors and internal service groups.
Ability to actively listen, be responsive to verbal and nonverbal clues. (Listening Skills)
Ability to develop networks and use them to strengthen internal and external support. Ability to identify opportunities and take action to build strategic relationships between [U]Tech and other university areas, teams, departments, etc., to help achieve business goals. Ability to work effectively at all levels within an organization. (Building Strong Alliances Skills)
Ability to work in a team concept, being able to play the roles of team leader and team player as required.
Ability to effectively manage and guide group efforts. This includes providing appropriate level of feedback concerning group progress. Strong coaching and mentoring skills. Ability to successfully promote a working environment that encourages creativity, efficiency, and receptivity to change. (Team Leadership Skills)
Ability to manage and coordinate the activities of individuals over which the position may have no direct authority.
Ability to cast a compelling vision or supply new direction or ideas. (Creativity/Thinking Skills)
Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met. (Dependability & Reliability Skill)
Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. Ability to work in a face-paced environment while managing multiple projects.
Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action (Analytical Skills).
Ability to optimize the use of time and resources to achieve the desired results; effectively plan and organize work to minimize crises; prioritize appropriately. (Planning and Organization Skills)
Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions. (Problem Solving Skills)
Demonstrated conflict resolution and negotiation skills.
Ability to properly handle sensitive, confidential or proprietary information, data, documents, etc.
At times there will be higher than normal working pressure due to tight deadlines and interaction with multiple levels of faculty and administration. There are periods of high stress situations such as meeting project deadlines and the production of special projects. The University is a non-smoking environment. From time to time this job will require that the individual be able to lift up to 50 lbs., climb a ladder and/or crawl under and around furniture. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee may be required to attend meetings/functions outside normal working hours including weekends. The employee may be required are to carry a cell phone, during and after their normal work hours, including weekends to attend to after-hours emergencies.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.